Privacy policy

We consider guaranteeing the right to the protection of personal data as a key commitment of Collarbone Sport, therefore we will use and invest all necessary means and efforts to process your data in full compliance with Regulation (EU) 2016/679.

I. Which categories of personal data do we process?

We usually collect your personal information directly from you, so you decide what information to provide to us. For example, the information we receive from you is as follows:

When you create a Collarbone Sport account, you send us your email address, first, middle and last name;

In addition, we may collect and subsequently process certain information about your browsing behavior on our website or use a mobile application to personalize your online experience and create offers tailored to your account.

II. What are the purposes and grounds of the processing? We will use your personal data for the following purposes:

  1. Provision of services for your benefit – this general purpose may include, as appropriate: creating and managing an account on the Collarbone Sport platform; order processing, including acceptance, validation, forwarding and invoicing thereof; resolve issues related to order cancellations or other issues related to orders, goods or services purchased; returning products in accordance with legal provisions;
  2. Improving our services – we would always like to offer you the best online shopping experience. For this purpose, we may use certain information about the behavior of your customers, invite you to complete satisfaction surveys after completing an order or conduct it directly or with the help of partners, market surveys and research.
  3. Marketing – we would like you to always be aware of the best offers for the products / services that interest you. In this regard, we may send you all types of messages via email channels (email / SMS / mobile push / webpush, etc.) that contain general and topical information, information about similar products or products that complement the products you have purchased, information about offers and promotions, information about products added to your Account / My Cart or Profiles / Favorites, or if you are interested in purchasing them, and other business communications, such as market research and user opinion surveys, and we may to provide personalized recommendations on the website and mobile application.
  4. Protecting our legitimate interests – there may be cases where we use or share information to protect our rights and business. These may include: measures to protect the website and users of the eMAG platform against cyber attacks; measures to prevent and detect attempted fraud, including the transmission of information to the competent public authorities; measures to manage various other risks.
    The main reason for this type of processing is our legitimate interests to protect our business, providing that we ensure that any measures we take ensure a balance between our interests and your fundamental rights and freedoms.

III. How long do we store your personal data?

As a rule, we keep your personal data for as long as you have a Collarbone sports account. You can always ask us to delete certain information or close your account, and we will respond to that request by retaining certain information even after the account is closed, when required by applicable law or legitimate interests.

IV. Who do we send your personal data to?

Depending on the case, we may transfer or provide access to some of your personal data to the following categories of recipients: companies in the group of companies to which Collarbone Sport belongs; Collarbone Sport marketplace partners; courier service providers; providers of payment / banking services; marketing / telemarketing service providers; market research service providers; insurance companies; IT service providers; other companies with whom we may develop joint programs to offer our goods and services.
If required by law or if this is necessary to protect our legitimate interests, we may also disclose certain personal information to public authorities.

We ensure that access to your data by private third-party entities is carried out in accordance with the legal provisions in the field of data protection and information confidentiality, based on contracts concluded with them.

V. How do we protect the security of your personal data?

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards.

We store your data on secure servers using the latest encryption algorithms and guarantee the storage of backup copies.

We use the payment processing service PayU to process payments. All payment information is encrypted using SSL technology.

Despite the measures we take to protect your personal data, we are aware that in general the transmission of information over the Internet or other public networks is not completely secure and there is a risk that the data may be viewed and used by unauthorized third parties. We cannot be held responsible for these vulnerabilities in systems beyond our control.

VI. What are your rights?

The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You can request access to your data, correct errors in our files and/or raise objections to the processing of your personal data. You can also exercise your right to file a complaint with the competent supervisory authority or the court. Depending on the case, you may also have the right to request the erasure of your personal data, the right to restrict the processing of your data and the right to data portability.