General terms for use

I. Subject

This document presents the general conditions of use of Collarbone Sport, which regulate the rules of use of and the Collarbone Sport mobile application, including the conclusion of a sales contract with a merchant from this e-store.

II. Platform admin data

2.1. Collarbone Sports Ltd. is a company with its registered office and registered office at 197A, High Road, London.

2.2. “Collarbone Sport” Ltd. administers the Collarbone Sport e-shop, in the form of the website

2.3. You can contact Collarbone Sport at the above address, on +44 7780 242 982 or via the form HERE.

2.5. A seller on the Platform can be any person who offers goods or services to third parties for commercial purposes and has a contract with Collarbone Sport.

III. Definitions

3.1. Customer – any natural person aged 18 or over, legal entity or other legal entity that meets one or more of the following conditions:
3.1.1. accesses the Content through the means of communication provided by Collarbone Sport (electronically, by telephone, etc.) or pursuant to an existing contract of use with Collarbone Sport and who has declared the creation and use of an account;
3.1.2. has registered on the Platform and who, by completing the Profile creation process, has given his consent to certain clauses in the General Terms and Conditions section of the Platform;
3.1.3. after you create your account on the Platform, place an order and enter into a distance sales contract through the Collarbone Sport e-commerce platform with Collarbone Sport or another merchant.
3.2 Seller – Collarbone Sport or other merchant offering goods or services on the Platform.
3.3. Website – the e-shop hosted at the web address and its subdomains
3.4. The Platform – The Collarbone Sport Website or Mobile App
3.5. Profile – a section of the Platform formed by an email address and password, which allows the Buyer to send an Order and which contains information about the Customer and the history of some of his actions on the Platform (Orders, tax invoices, etc.). The customer is responsible for all information entered into the account being correct, complete and up-to-date.
3.6. Favorites – a section in the Profile that allows the Customer to create his lists of Goods and Services that he wishes to monitor in connection with possible purchases, using the service offered by Collarbone Sport to track Goods and Services by receiving commercial communications from him .
3.7. List – a section in the “Favorites” section where the Customer can add products of interest
3.8. My cart – a section in the account that allows the Customer to add Goods or Services that he wishes to buy at the time of their addition or at a later stage; in the event that the Goods and Services have not been purchased at the time they are added by completing an Order, the Customer may use the Collarbone Sport service to track the Goods and Services by receiving commercial communications from Collarbone Sport.
3.9. Order – an electronic document representing a form of communication between Collarbone Sport and the Customer, through which the Customer declares to the Seller, through the Platform, his desire to purchase Goods or Services from the Platform.
3.10. Product (s) or Service (s) – any product or service located on the Platform, including products and services mentioned in the Order, which are provided by the Seller as a result of a contract.
3.11. Campaign – any advertising message aimed at promoting the Platform, the Collarbone Sport brand or certain Goods and / or Services that are offered in limited availability, unless otherwise expressly stated in the commercial message, for a certain period of time determined by the Seller .
3.12. Contract – represents the contract concluded at a distance between the Seller and the Customer for the purchase and sale of Goods and / or Services through the Platform, based on and an integral part of which are the present general conditions for using the Platform (” Document “).
3.13. Content

  • all information about the Platform that is accessible through an Internet connection and the use of a device connected to the Internet;
  • the content of any communication from the Customer to Collarbone Sport and / or the Seller sent electronically and / or all information provided in any way by an employee / employee of Collarbone Sport and / or another Seller to the Customer electronically or otherwise for the remote surrender to him;
  • the information on the Platform related to the Goods and / or Services and / or applicable tariffs from the Seller for a certain period of time;
  • the information on the Platform about the Customers and related to the Goods and / or Services and / or the applicable tariffs from third parties with which the Seller has entered into some form of partnership agreements;
  • information about the Platform Seller.

3.14. Commercial messages – any type of message sent by e-mail – all communication channels (such as e-mail, SMS, mobile / web push, etc.), containing general and thematic information, information about similar or relevant products to those purchased, information about offers or promotions, information about the Goods and Services added in the section ” Account / My Cart’ or in the ‘Account / Favorites’ section, as well as other commercial communications such as market research and users.

3.15. Transaction – the action of Collarbone Sport to refund the amount paid by the Buyer as a result of cancellation, termination, refusal or conclusion of a contract of sale through the Platform, carried out only by bank transfer.

3.16. Specifications – all characteristics and/or descriptions of the Goods and Services as set out in their description.

3.17. Review – written

3.18. Rating – a method of calculating a customer’s satisfaction level with respect to a particular product. The rating is expressed in the form of stars and each product can be rated from one to five stars. This degree of satisfaction will always be accompanied by a review written by the Customer of a product or service.
3.19. Comment – a rating or critical remark at the end of a Review or other comment.
3.20. Question – a form of appeal from a Customer to other Customers in order to obtain information about certain Goods or Services on the Platform.
3.21. Answer – written information that is transmitted to the Customer who asked a question on the Platform, on the page of a specific Product. A response is an explanation provided by one Client to another Client within a dialog.

IV. General provisions

4.1. Collarbone Sport’s terms and conditions bind all customers of the Platform.
4.2. Any use of the Platform means that (a) you have carefully read the general conditions of its use and (b) you have agreed to be bound by them unconditionally.
4.3. Collarbone Sport reserves the right to periodically update and amend the Platform Terms and Conditions to reflect any changes in the Site’s operation and conditions or any changes in legal requirements. The document can be opposed by the Clients from the moment of its publication on the Platform. In the event of such a change, we will post the amended version of the Document on the Platform, so please check the content of this Document periodically. The general terms and conditions that were in force at the time of the conclusion of the distance contract between the Customer and the Seller shall apply to each transaction through the Platform.
4.4. If any provision of these general terms of use of the Platform is found to be invalid or unenforceable, for whatever reason, this shall not render the other provisions invalid or unenforceable.
4.5. Collarbone Sport and the Marketplace Providers make every effort to maintain the accuracy of the information presented on the Platform. Given the possible technical errors or omissions in this information, Collarbone Sport specifies that the product images are illustrative and indicative, accordingly the delivered products may differ from the images.
4.6. Due to limited space and the sequential structure of information, product descriptions may sometimes be incomplete. However, Collarbone Sport strives to provide the most relevant and relevant information

V. Conclusion of contract
5.1. The Customer declares his desire to order and purchase the Product and / or Service through the Platform by placing an Order electronically or by telephone and which is registered by him or by an employee of Collarbone Sport on his behalf.
5.2. Collarbone Sport will send a notification to the Customer about the registration of the Order in its system, which does not mean to accept, confirm or undertake its fulfillment. Collarbone Sport makes this notification electronically (email) or by telephone.
5.3. Therefore, the Seller has the right not to deliver part or all of the Goods or not to perform part or all of the Services of the Order for various objective reasons, including, but not limited to, exhaustion of their stocks. In all cases, Collarbone Sport will notify the customer by email or phone. In this situation, Seller’s sole responsibility is to refund any previously received price for the Goods or Services.
5.4. The distance sales contract between the Seller and the Customer is considered concluded at the moment the Customer receives his e-mail and / or SMS sent to his phone to notify that the Goods from the Order are ready for shipment or the Service can be provided . Such message contains a notice that the customer will be further notified by a courier about the exact date of delivery. Collarbone Sport is not a party to any distance sales contract entered into through the Platform for goods / services offered by Marketplace Sellers.
5.5. The sales contract concluded between the Customer and the Seller consists of these general terms and conditions and any additional agreements between the Seller and the Customer. The warranty certificate for each product or will accompany it, or will be charged to the relevant customer’s account and will be issued by the Seller or its supplier.

VI. Online Sales Policy
6.1. Access to the Platform for the purpose of order registration is allowed to every Customer.
6.2. Collarbone Sport reserves the right, at its discretion, to limit the Customer’s access to the execution of an Order and / or to any of the possible payment methods, if the Customer abuses his rights in any way and this is to the detriment of Collarbone Sport or a third party. In this situation, the Customer has the right to contact the Customer Relations Department of Collarbone Sport to be informed of the reasons that led to the application of the above measures. In these cases, Collarbone Sport shall not be liable for any damages that the Customer has suffered or may suffer as a result of such action.
6.3. The Customer has the right to post opinions about Goods and / or Services, as well as to contact Collarbone sport at the addresses indicated in the “contacts” section of the Platform. Posts or messages that contain obscene words or inappropriate vocabulary will be removed from the Platform or ignored.
6.4. Communication with the Seller can be carried out by direct contact with him or at the addresses indicated on the Platform in the “Contact” section.
6.5. In the event of unusually high Internet traffic, Collarbone Sport reserves the right to require Customers to manually enter captcha-type validation codes to protect information posted on the Platform.
6.6. Collarbone Sport may publish advertising or promotional information about the Goods and/or Services and/or about the promotions offered by it or other merchants on the Platform for a certain period of time.
6.7. All prices for Goods and/or Services on the Platform are final, stated in British Pounds, inclusive of VAT and any other taxes or charges required by law.
6.8. In the cases provided by law, the price of the Goods, a type of electronics, announced on the Platform, includes a green fee. In the event that the Customer / Buyer requests details of the exact value of the amount added to the price of the Goods, they should contact Collarbone Sport’s Customer Relations Department.
6.9. In the case of online or bank payments, the Seller is not responsible for any costs related to fees, commissions or other additional payments made by the Customer or his bank in connection with the transaction itself, and in cases of currency exchange by the bank , issued the customer’s card, in cases where the currency is different from GBP.
6.10. All images published on the Platform have the sole purpose of creating some idea of the type of product / service offered, and not to represent it accurately. Accordingly, some of the images of the Goods or Services on the Platform (static / dynamic images / multimedia presentations, etc.) may not match the appearance of the relevant Goods or create a false impression of the Service offered. Seller shall not be liable for such discrepancies.
6.11. After 14 (fourteen) days from the date of purchase of a Product or Service, the Buyer will be asked to review the purchased Product or Service. This request will be sent to the e-mail with which he is registered in his account. By reviewing, the Customer contributes to the better information of other potential Customers and actively participates in the development of new services and in the more detailed description of the characteristics of the Products.

VII. Use of subcontractors
7.1. The Seller has the right to use subcontractors to fulfill its obligations under the distance sales contract concluded through the Platform without the need to notify or obtain the Customer’s consent. The relevant Seller will be responsible for the actions of such subcontractors as its own.

VIII. The right of intellectual and industrial property
8.1. The content, as defined in the “Definitions” chapter, including but not limited to logos, graphic images or inscriptions, commercial symbols, dynamic symbols, texts and / or multimedia content of the Platform, is the exclusive property of Collarbone Sport.
8.2. Collarbone Sport owns and reserves all intellectual property rights in any way related to the Platform, whether owned or obtained through contractual licenses or otherwise lawfully.
8.3. Nothing in the distance contract concluded between Collarbone Sport and the Customer shall be considered as permission by Collarbone Sport to copy, distribute, publish, provide to third parties, modify in any way any part of the Content, including but not limited to the content of trademarks, logos, multimedia content on the Platform or descriptions of the Products or Services, including by introducing content outside the Platform, removing signs indicating Collarbone Sport’s ownership of the Content. The customer has no right to transfer, sell, distribute materials created by reproducing (copying), modifying or publishing the Content, except with the express consent of Collarbone Sport.

8.4. The Customer may copy, transfer and / or use the Content only for personal non-commercial purposes and only in cases where this does not conflict with the provisions of this chapter of this Document.
8.5. The Customer is entitled to use the Content for commercial purposes only if it has obtained the written consent of Collarbone Sport to do so and only for the part of the Content, in the manner and extent of its use, and within the terms for which such consent is given. expressly. Any subsequent or different use of the Content will be considered a breach of this agreement between Collarbone Sport and the Customer and an infringement of the intellectual property rights of Collarbone Sport, which shall be entitled to hold the Customer responsible for it.

IX. An order

9.1. The Customer may place Orders on the Platform by adding the desired Goods and/or Services to My Shopping Cart, following the steps specified on the Platform to complete and submit the relevant Order.

9.2. All goods and/or services added to My Cart can be purchased, if available. Adding a Product and/or Service to My Cart without completing the Order does not lead to registration of the order and automatic saving of the Product/Service.

9.3. By confirming the Order, Collarbone Sport confirms the delivery of only one of the relevant Goods in the registered order. The remaining parts of the goods model in question will be further confirmed or rejected

9.4. The Customer undertakes and is responsible for all data provided to Collarbone Sport in connection with the Order to be true, complete and accurate as of the date of dispatch of the Order. The Customer authorizes Collarbone Sport to provide this data to the relevant Marketplace Seller when the Order contains Goods / Services of the latter.

9.5. By sending the order, the Customer allows Collarbone Sport and / or the Seller’s market to contact him in any possible way, when this is necessary in connection with the order or the concluded contract.

9.6. The Seller has the right to refuse to fulfill (cancel) the Order placed by the Customer, of which he must notify the Customer. The cancellation of the order does not lead to any responsibility or subsequent obligation of either party to the other in connection with it, and accordingly, neither of them has the right to claim compensation from the other for its cancellation in the following cases:

  • non-acceptance by the Client’s issuing bank of the online payment transaction;
  • carrying out the monetary transaction, which does not lead to the receipt of funds on the account of the Seller for online payments
  • the data provided by the Client in the Platform are incomplete and/or incorrect.

9.7. The customer exercises his right to withdraw from the contract concluded at a distance, within the period determined by the relevant Seller, which cannot be shorter than that established by law. This period starts from the date of conclusion of the Service Agreement and from the date of receipt of the purchased Goods by the Customer or a third party. The customer can be contacted in connection with his withdrawal from the contract concluded at a distance with Collarbone Sport at the telephone numbers indicated on the Site. The customer may also return the Product(s) by completing the Collarbone Sport electronic form. In this case, a courier sent by Collarbone Sport will collect the Goods from the address specified by the Customer.

9.8. The Seller undertakes to refund the price paid for the Contract concluded at a distance, which the Buyer has refused within 14 (fourteen) days from the date on which he received proof from the Customer that the latter has returned the relevant Goods. The amount will be refunded as follows without incurring additional costs to the Buyer using the same means of payment used by the Buyer in the original transaction, unless the Buyer has expressly agreed to use another payment method.

9.9. The Seller has the right to delay the refund in the event of cancellation of the Contract until receipt of the Goods sold or until receipt of proof that they have been sent, in the event that he has not offered to collect the Goods himself, whichever is the case. early.

9.10. Only Customers who are consumers within the meaning of the Consumer Protection Act in relation to goods offered by Marketplace Sellers and all Customers in relation to goods offered by Collarbone Sport have the right to withdraw from a distance contract and returned goods, provided that when more than one piece of a given make and model of goods is ordered, the packaging of only one product has been unsealed and the rest will be returned to the Seller sealed.

9.11. With the creation of an Account, the Customer has the opportunity to use a section (section) called “Favorites” in which he can create Lists. These list can be public or private. Public Lists will be visible to all third parties with whom the Customer has shared them on social networks, as well as to all Customers with accounts on the Platform. Personal lists will only be visible to the customer who created them. The customer will determine which lists will be public and which will be private. He can change the status of any list at any time.

X. Goods

10.1. The customer has no right to withdraw from the concluded contract in the following cases:

  • in the provision of services, where the service is fully provided and its implementation has begun with the express prior consent of the Customer and confirmation by him that he knows that he will lose his right of withdrawal after full performance of the contract by the Seller;
  • in the case of delivery of goods or services, the price of which depends on the fluctuations of the financial market, which cannot be controlled by the Seller and which may occur during the period for exercising the right of withdrawal;
  • upon delivery of goods
  • in the case of delivery of goods which, due to their nature, may deteriorate their quality or have a short shelf life;
  • upon delivery of sealed goods that have been unsealed after their delivery and cannot be returned for reasons related to hygiene or health protection;
  • in the case of delivery of goods which, after being delivered and due to their nature, have been mixed with other goods from which they cannot be separated;
  • upon delivery of sealed audio or video recordings or sealed computer software that are printed after delivery;
  • in the provision of digital content that is not delivered on a physical medium, when the performance has begun with the express consent of the Customer, who has confirmed that he knows that in this way he will lose his right of withdrawal.

XI. Confidentiality
11.1. The Customer agrees that by providing any of his personal or other data to Collarbone Sport, he agrees that it may be used by the latter for the following Collarbone Sport purposes: (1) maintaining the Customer’s account, including order registration; sending ordered products, performing the ordered services, invoicing, resolving disputes with Customers regarding their Orders or considering their requests; (2) sending commercial messages, periodic notices by e-mail or via SMS; (3) conducting market research, tracking and monitoring sales and customer / consumer behavior.

11.2. The Customer agrees to grant Collarbone Sport unlimited access in terms of volume and time to all materials and information that it sends to the Seller through or in connection with the Platform, regardless of whether it has placed an Order and completed a transaction through the Platform. Collarbone Sport has the right to use, reproduce, publish, modify, transmit and distribute this information or materials. The Customer expressly agrees that Collarbone Sport may freely use and process for its own purposes the ideas, concepts or know-how provided by the Customer in any way through or in connection with the Platform or the actions / omissions that the Customer has performed. through or in connection with the Platform. Collarbone Sport has no obligation to keep information so obtained confidential unless required by applicable law.

11.3. By providing their data to Collarbone Sport (including email address), the Customer gives their express consent to be contacted by Collarbone Sport or third parties who are couriers, Marketplace merchants, partners of Collarbone Sport and are marketing service providers, government, municipal or non-governmental agencies. or companies in the field of insurance or financial services, where this is provided by the specific legislation, as well as other companies with which Collarbone Sport may develop joint programs for offering the Goods and / or Services on the market, etc.

XII. Commercial messages
12.1. The moment the Customer creates an account on the Platform, he has the opportunity to express his consent to receive commercial communications.

12.2. The Customer may withdraw his consent given to the Seller to receive commercial communications, which he may refuse at any time by changing the settings in his account in “My Subscriptions” or by contacting the Seller.

12.3. Opting out of receiving commercial communications does not automatically withdraw consent to enter into this agreement.
12.4. After adding goods or services in the following section of the bill:
12.4.1. “My Cart”, the Seller will notify the Buyer / User of:

  • Change in the price of the Goods or Services in the “My Cart” section
  • Recommendations for products similar to those added to the “My Cart” tab
  • Availability of goods in the “My Cart” section
    12.4.2. “Favorites”, the Seller will notify the Buyer / User of:
  • Change the price of the Goods or Services added to the Favorites tab
  • recommendations for goods or services,
  • similar to those added to the Favorites tab
  • Availability of Goods

12.4. After purchasing a Product or Service, Collarbone Sport will send the Customer commercial communications regarding:

  • Offers of Goods or Services recommended for use with the purchased Goods or Services The Client may unsubscribe at any time from receiving Commercial Messages in accordance with Art. 12.2 above by clicking on the unsubscribe link published in commercial communications received from Collarbone Sport or by contacting Collarbone Sport for this purpose.
    We may also use your data for market and consumer research. We do not use data collected in the context of market and consumer research for advertising purposes. Detailed information (especially regarding the evaluation of your posts) can be found in the context of the respective survey or where you make your posts. Your responses to user surveys are not sent or published. You can object to the use of your market research data at any time free of charge by clicking on the unsubscribe link posted in any notice or by contacting Collarbone Sport.

XIII. Invoice-Payment

13.1. The prices of the Goods and services announced on the Platform are final and include VAT, as well as all other taxes and fees provided for in the current Bulgarian legislation.

13.2. The price, method of payment and payment term for issuing invoices are specified in each Order. Orders of Collarbone Sport products over £1000 will not be able to be paid on delivery but must be paid in advance by bank transfer or credit card.

13.3. The customer is obliged to provide all the necessary information for issuing the invoice in accordance with the current Bulgarian legislation.

13.4. The Seller will issue the Customer an invoice for the ordered and delivered Goods / services provided based on the information provided by the Customer.

13.5. Collarbone Sport issues an invoice for each payment under an Order through which the Customer has purchased a Product and/or Service offered on the Platform by Collarbone Sport. Customer agrees to receive such invoice electronically by uploading it to their account. In the event that these payment documents are not available for more than 48 hours (forty-eight) hours in the account, please notify us HERE.

13.6. In order to correctly draw up the invoice for the relevant Order, the Customer / User is obliged to constantly update the data in his account. He must review the information contained in the relevant order to ensure that it is complete, correct and accurate.

13.7. The customer will have a record of the invoices issued by Collarbone Sport in their account and they can save or archive them at any time.
Customers who are advised not to stay signed in to sites they visit (whether they visit frequently or not) and not to set automatic sign-in on any device (mobile or not) including but not limited to: desktops, laptops , mobile phones, tablets, etc. to restrict access to their account.

(1) In certain cases, in order to maintain the security of the Transactions, the Customer will have to authorize the payment by re-entering the card password or using fingerprints for mobile terminals that have this function.

(2) For security reasons when making Transactions, the Customer is advised not to enter the Site and to set an automatic option for entering mobile devices. Disclosing the card account password is prohibited and it is recommended to use a complex password (for example, at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).

(3) In the event that more than one address is stored in the Customer’s account, the delivery will be sent to the one specified as the main one.

XIV. Stock delivery
14.1. The Seller undertakes to deliver the ordered and purchased Goods himself or through a courier company to an address specified by the Buyer, which address must be easily accessible by truck, or to the office of the courier company, depending on the Customer’s choice. In the case of door-to-door delivery, the Buyer must indicate the floor to which the products are to be delivered in the address field in the electronic form on intended for this purpose. Otherwise, delivery will be made to the building listed as the delivery address if the building is accessible by truck.

14.2. The Seller will ensure the proper packaging of the Goods and the dispatch of the accompanying documents. If by any chance the shipment does not contain the required document for the product ordered, please contact us HERE and we will do our best to provide it to you as soon as possible.

14.3. (1) Collarbone Sport will deliver the Goods and provide the Services only within the territory of the United Kingdom and the EU.
14.3. (1) Collarbone Sport will deliver the Goods and the provision of the Services only within the territory of the United Kingdom and the EU.

(2) The terms of delivery of the products offered by Collarbone Sport can be found on the information page of the “Order Delivery” Platform.
(3) The terms and price of delivery of the goods on the Marketplace Seller will be notified to the Customers on the relevant page of each such merchant on the Platform, which is accessible by its active name in the text “Offered and delivered by …” under each product. .
(4) The cost of delivery, when available, will be visible after the desired product(s) has been placed in the cart.

XV. Guarantees
15.1. The Seller offers all Goods on the Platform with a guarantee of compliance of the goods with the Contract in accordance with the applicable legislation. Exceptions are made for certain categories of goods which, due to their nature, cannot be guaranteed. Each seller is solely responsible for the compliance of the offered Product / Service with the concluded Agreement.

15.2. In respect of Goods sold and supplied by Collarbone Sport, warranty certificates are issued by the manufacturer or issued by Collarbone Sport. For all products sold under warranty, Collarbone Sport provides a “Collect and Return” service, which means free collection and return of the Goods.

15.3. In respect of the goods sold and supplied by the Sellers on the Market, through the Platform, the Buyer must receive, on delivery of any Goods which have a warranty, a warranty certificate with full details of the service center that provides the repair within the warranty period. The warranty of the Goods purchased by the Sellers on the market through Collarbone Sport is provided by the authorized repairer that is specified by the Seller. Market Sellers bear sole and independent responsibility for the availability of the legally required documentation that must accompany the Goods purchased by them, as well as for the provision of warranty service.

15.4. Warranty certificates issued by Collarbone Sport itself will be sent to the Buyer in electronic format to the e-mail address specified by the Buyer and by adding them to the Buyer’s account. In the second case, the Buyer will save the warranty certificates issued by Collarbone Sport in his account and can save or archive them at any time.

15.5. The Buyer must regularly update the data in his account and review it before each order, as the Seller will use it when filling out and issuing the warranty certificate.

15.6. The repair / repair of Goods outside the warranty period or within this period, but provided that the obligation of the Seller to bring the goods into conformity with the Contract of Sale has expired for any reason, is subject to payment by the Buyer and is carried out within a period , agreed between the parties.

XVI. Transfer of ownership
16.1. Ownership of the Goods shall pass from the Seller upon their delivery to the Buyer after payment has been made by him. The delivery of the Goods will be certified by the Buyer’s signature on the transport document provided by the courier.

XVII. Write reviews, comments, questions and answers
17.1. Writing reviews, comments, questions and answers can be done by the Customer, in the “Customer Q&A” and “Feedback” sections. Written information can be both positive and negative and must relate to the features and use of a product or service.

17.2. At the time of registration of a View / Comment / Question / Answer on the Platform, Customers grant Collarbone Sport a non-exclusive, licensed, irrevocable, territorially unlimited license and the right for Collarbone Sport to use, reproduce, modify, adapt, publish, translate, distribute and display of this content.

17.3. Each customer, at the time of publishing the review / comment / question / answer in the above sections, undertakes to comply with the following rules:

  • refer only to the characteristics and / or use of a specific product or service, avoiding information related to aspects that can change (for example, price or promotional offers);
  • to use only Bulgarian and English.
  • use an appropriate statement that does not contain offensive language or that may affect the rights of a third party;
  • to properly place the entered content on the Platform as follows: each Question to be posted in the “Customer Questions and Answers” section and each Review to be posted in the “Feedback” section.
  • to ensure that the information entered by him is realistic, accurate, not misleading and in accordance with applicable laws, including the rights of others – e.g. copyright, intellectual property rights, licensing rights or other proprietary rights, rights of publicity or rights of privacy.
  • use this service only to communicate or obtain additional details about an operation
  • partial product or service from the Platform without making references to other companies that promote the sale and purchase of goods and / or services;
  • not to provide or request in any way or form personal data (contact data, delivery address or place of residence, telephone numbers, email addresses, first and / or last name, etc.) or other information that may lead to disclosure of this personal data;
  • not to publish information and / or details of URL addresses (links) from other sites that develop the same or similar commercial activity as Collarbone Sport;
  • not to enter reviews / comments / questions / answers that contain materials of an advertising nature;

17.4. In addition to the critical realistic rating, at the time of posting a Review, the Customer must add a Rating for the product or service. The reviews, together with their respective ratings, will affect the overall rating of the product or service, which will be expressed as a number close to the Goods. Thus, a review accompanied by a high rating leads to an increase in the overall rating, and a review accompanied by a low rating leads to a decrease in the overall rating.

17.5. Customers who post reviews to which they attach photos or video files will comply with the following rules:

  • the uploaded files will contain images and/or videos about the product or service for which the Reviews are written, ensuring that the uploaded files do not infringe the copyrights of third parties;
  • uploaded files do not contain violence, inappropriate child content, obscene language or other content that offends another person / group of people based on race or ethnic origin, religion, disability, gender, age, military service, sexual or political orientation, or contains any other form of discrimination;
  • uploaded files do not contain information related to other persons;

17.6. When a Customer reports that a Review / Comment / Question or Answer has inappropriate content, this content is carefully reviewed by Collarbone Sport to determine whether it violates the terms of use of the Platform. Published texts, photos or videos are removed from the Platform only after verification by Collarbone Sport.

17.7. In the event that Collarbone Sport finds repeated violations of these Terms of Use, it reserves the right to limit the Customer’s ability to post Feedback / Comments / Questions and Answers in the Customer Q&A and Feedback sections without obligation. to justify this.

17.8. With regard to complaints and grievances related to the purchased Goods and / or Services, the Customers have available the complaint form here. Any customer can also submit a complaint by completing the standard form to facilitate the exercise of the right of withdrawal under the Consumer Protection Act and sending it by email.